Project Control: Risk, Quality, Procurement

Session 2 - Quality Assurance & Control

$Quality = Scope \times Customer Satisfaction$

Managing Quality - PDCA

• Plan
• Do
• Check
• Act / Adjust

The Cost of Quality(COQ)

Discussion: what QC tools are used Blue Spider case study

• Design of Experiments
• Quality Metrics
• Quality Audit
• Benchmarking
• Meeting for the communication with customers.
• Corporate environment factor, Gary could not get the guy.
• Scatter diagram in quality auditing, maybe others from 7 tools.

Session 4 - Qualitative vs Quantitative

$Risk Exposure = Probability \times Impact$

The risk exposure is the $expectation$ of impacts, but I have a hard time to understand the Probability & Impact Matrix. What is the scientific proof to use the linear grids for both probability and impact?

A quantitative approach is Decision Tree.

Session 5 - Risk Response

Strategies:

• Threats
  • Avoid
  • Transfer
  • Mitigate
  • Accept
• Opportunities
  • Exploit
  • Share
  • Enhance
  • Accept