Communications

Some conversations are difficult, take the SCARF model into account during the conversation:

Contracting questions can help to reduce the heat:

• How are you feeling coming into this conversation?
• What can I do to help you feel comfortable communicating with me?
• What do you want to get out of this conversation?
• What norms can we set to make sure we both accomplish our goals?

Nonviolent communication process:

• Observations
• Feelings
• Needs
• Requests

SBI process

• Situation
• Behavior
• Impact